ATTENDEES

Who is the course aimed At - The course is also ideal for individuals looking to enter the field of sales or improve their existing skills. This may include graduates, job seekers, and career changers who are interested in pursuing a career in sales. Telesales training provides a comprehensive understanding of the sales process and techniques specific to phone-based selling, giving individuals a competitive edge in a highly competitive job market. Additionally, businesses looking to train their sales teams to handle telesales more efficiently can also benefit from this training.

Telesales Techniques is suitable for both beginners and experienced professionals alike. For those new to sales, the course provides a solid foundation in the fundamentals of telesales, while more experienced professionals can learn new strategies and refine their existing skills. This training is also helpful for businesses of all sizes, from start-ups to established companies, seeking to increase their revenues and improve their bottom line through effective telesales techniques. Overall, Telesales Techniques is a valuable resource for anyone looking to excel in the world of telesales.

AGENDA

Course Agenda - Telesales Techniques Training Course AgendaModule 1 Introduction to Telesales Techniques 2 hours- Understanding the basics of telesales and its importance in sales- Identifying the key skills and qualities of a successful telesales professional- Building rapport and trust with potential clients over the phone- Setting realistic goals and targets for telesales success

Module 2 Effective Communication 2.5 hours- Developing active listening skills to understand the needs of potential clients- Using persuasive language and techniques to overcome objections- Creating a strong opening and closing statements to capture the attention of potential clients- Handling difficult or challenging conversations with confidence and professionalism

Module 3 Sales Techniques for Telesales 3 hours- Understanding the sales process and how it applies to telesales- Identifying different types of customers and adapting sales techniques accordingly- Using questioning and probing techniques to uncover customer needs and preferences- Upselling and cross-selling techniques to increase sales and revenue

Module 4 Managing and Closing Sales 2.5 hours- Time management strategies for efficient and productive telesales- Overcoming common objections and closing the sale effectively- Handling rejection and maintaining a positive attitude- Following up with customers to ensure customer satisfaction and repeat business.

CERTIFICATION

Course Accreditation - Upon successful completion of the Telesales Techniques training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the candidate has completed the course and has gained valuable knowledge and skills in telesales techniques. It also serves as a recognition of their commitment to professional development.

For National Training Card NTC members, the accreditation gained from the Telesales Techniques course will be automatically added to their account. This means that they will have a record of their achievement and can use it to demonstrate their skills and expertise to potential employers. The NTC accreditation adds credibility and value to the candidates resume, making them stand out in the competitive job market.

Overall, the Telesales Techniques training course provides a valuable accreditation for both candidates and NTC members. It not only enhances their knowledge and skills in telesales, but also adds credibility to their professional profile. With this accreditation, candidates can confidently pursue career opportunities in the telesales industry and NTC members can showcase their expertise to potential employers.

JOINING

Joining Instructions - The Telesales Techniques training course typically lasts one to two days. No previous experience or qualifications are required to attend, making it suitable for beginners. However, a basic understanding of sales and customer service would be beneficial. Photo ID is not mandatory, but it may be required for certain courses.

Candidates are advised to dress in business casual attire, such as smart trousers or skirt and a collared shirt. This will help create a professional image and prepare them for potential client interactions. There is no need to bring or wear any personal protective equipment PPE or other types of equipment or clothing.

Upon arrival, candidates will be provided with all necessary materials and equipment for the course. It is recommended to bring a notebook and pen for note-taking. Candidates should also be aware of any dietary restrictions and inform the training provider in advance. In case of any medical conditions or disabilities, candidates are advised to inform the training provider prior to the course.

Overall, the Telesales Techniques training course is designed to equip candidates with the necessary skills and techniques to excel in telesales. It is a highly interactive and practical course, so candidates are encouraged to participate and engage in activities. The training provider will provide further instructions and guidelines during the course.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Are you tired of struggling to close deals over the phone Do you want to learn the proven techniques to increase your telesales success Then look no further than Xyz Training Groups Telesales Techniques course. As one of the UKs largest dedicated training groups, we have the expertise and resources to help you and your team master the art of telesales..

Our Telesales Techniques course is designed to equip you with the skills and strategies needed to excel in the competitive world of telesales. Led by experienced trainers, our course covers everything from building rapport with customers to handling objections and closing the sale. With over 50 centres across the UK, you can choose to attend our open course or have a dedicated course tailored to your specific needs..

At Xyz Training Group, we are committed to providing our clients with the best value for their money. Thats why we offer our unique Lowest Price Guarantee. This means that if you find a similar telesales training course at a lower price, we will match it or even beat it. We believe that investing in your teams development shouldnt break the bank, and we strive to make our courses accessible to all..

Enrol on the Telesales Techniques course today and see the difference it can make in your sales performance. Our practical and interactive approach to training ensures that you and your team will leave with the confidence and skills to close more deals and increase your revenue. Dont miss out on this opportunity to take your telesales skills to the next level. Contact Xyz Training Group now and secure your spot on our next course..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System