Customer Relationship Management

Face-to-face Instructor Led Courses, Marketing and Sales, Customers

What Is Customer Relationship Management Training?

Customer Relationship Management (CRM) is a business philosophy, not just a technology. Practising CRM helps you stay close to existing customers and win new ones. This course provides an overview of this philosophy and the techniques and systems required to put it into practice. By the end of the course delegates will be able to understand the importance of CRM to business success. Use Techniques to segment your customer base to identify your most important customers and how to manage the relationship with them. Have The ability to audit the stages in the service delivery process in order to identify opportunities for improvement. Understand effective service recovery in order to retain customers who experience service problems.

Who Should Attend

Managers, supervisors and staff responsible for managing client service.

Course Agenda

- The Customer Relationship Management course agenda is changes frequently and can be dependant upon the delegates application. Please make your enquiry first and the agenda and specific joining instructions will be sent to you on return.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Customer Relationship Management course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Customer Relationship Management General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Relationship Management courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Customer Relationship Management Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Customer Relationship Management
Part of our Customers range of training courses

Course Information

  • Course Duration 1day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Customer Relationship Management Training Courses

Rated 4.4 / 5
*based on 125 client reviews.