Loading.. Please Wait..
Dealing with Difficult People Training Course | Xyz.co.uk
Dealing with Difficult People Book Online Courses From £POA Per Person + VAT
  • Course Duration : 1 Day
  • At more than 20 locations
  • Lowest Price Guaranteed!

Dealing with Difficult People Training

About This Course

  • Dealing with Difficult People training is a vital course for anyone looking to improve their communication and conflict resolution skills. As part of the Customers family of training courses, this course focuses on handling challenging interactions with customers, colleagues, and even family members. At Xyz Training Group, we understand the importance of effectively dealing with difficult people, which is why we offer this course to help individuals and businesses alike.
  • Why Dealing with Difficult People training?

  • In todays fast-paced and interconnected world, it is inevitable that we will encounter difficult people in our personal and professional lives. However, knowing how to effectively handle these situations can make all the difference in maintaining positive relationships and achieving success. This is where Dealing with Difficult People training comes in. It equips participants with the necessary skills and strategies to navigate through challenging interactions with confidence and professionalism.
  • Feel free to chat with us about Dealing with Difficult People Training below or make an enquiry and speak with our dedicated support team.
Get a quote for Dealing with Difficult People Training here

Free Extras

Every Dealing with Difficult People course comes with these free additional benefits


Online Training Portal

Manage your staff training online for free and book courses with a discount

Learn More

Expert Consultants

Talk to our event specialists available during UK office hours. Live chat 24/7

Contact Here

National Training Card

Your training records on-demand wherever you are. Smart devices for a small fee

Learn More

Prove competence wherever you are - National Training Card

About Dealing with Difficult People Training

  • image


    What is Dealing with Difficult People Training? - .




  • image


    Who is the course aimed At - Whether you are a doctor, lawyer, teacher, or salesperson, Dealing with Difficult People is designed to help you navigate challenging situations with ease and confidence. We understand that effective communication in the workplace is essential for success, and our course provides practical strategies for managing difficult behaviours in a professional manner. Our training is suitable for anyone looking to improve their interpersonal skills.

    From human resources professionals to front-line staff, our Dealing with Difficult People training is beneficial for anyone who interacts with others in a work setting. By learning how to identify and address challenging behaviours, participants can enhance their customer service skills, improve workplace relationships, and increase overall job satisfaction. This course is ideal for individuals or organisations looking to enhance their professional development.

  • image


    Course Agenda - In this Dealing with Difficult People training course, participants will learn how to recognise and understand different styles and behaviours, as well as identify potential triggers that may lead to difficult interactions. They will also explore the difference between responding and reacting, and how to change the script in order to achieve more positive outcomes.

    Participants will develop their rapport building skills, essential for effectively managing difficult people. They will also learn how to identify desired outcomes and build new strategies to achieve them, even in challenging situations. This course will also cover the concept of embracing conflict and how to separate ones identity from their behaviour.

    Throughout the course, practical exercises and case studies will be used to provide a deeper understanding of the topics covered. Participants will have the opportunity to practice their newly acquired skills and receive feedback from the trainer. By the end of the course, participants will have a better understanding of how to effectively deal with difficult people and be equipped with practical tools to apply in their personal and professional lives.

    This Dealing with Difficult People training course is part of our Customers family of training courses. It is ideal for anyone who regularly interacts with challenging individuals, such as customer service representatives, managers, and team leaders. By attending this course, participants will gain valuable skills and techniques to handle difficult situations with confidence and professionalism. Contact us to book this course for your team and improve your customer interactions.

  • image


    Course Accreditation - Upon successful completion of the Dealing with Difficult People training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof of their participation and completion of the course.

    Additionally, candidates who are members of the National Training Card will have their accreditation automatically added to their account. This accreditation is recognized by employers and organizations as a valuable certification in dealing with difficult people in the workplace.

    This training course is part of the Customers family of training courses, which focuses on improving customer service skills. By successfully completing the Dealing with Difficult People course, candidates will not only gain valuable skills in handling challenging situations, but also enhance their overall customer service abilities, making them more valuable and marketable in the job market.

  • image


    Joining Instructions - The Dealing with Difficult People training course typically lasts for one full day.

    There are no specific pre-course requirements, but a basic understanding of customer service and communication skills would be beneficial.

    Photo ID is not required for this course.

    Candidates should wear comfortable and professional clothing, such as business casual attire.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

  • image


    Further Information - Dealing with difficult people can be a challenging and often frustrating experience. Whether its a difficult customer, colleague, or manager, knowing how to effectively handle these situations is crucial for any individual or team. Thats why Xyz Training Group offers a comprehensive Dealing with Difficult People course that equips participants with the necessary skills and strategies to navigate these interactions successfully. Our course is designed to be engaging and interactive, with real-life scenarios and practical exercises that allow participants to apply what they learn in a safe and supportive environment. Led by experienced trainers, our course covers topics such as identifying difficult behavior, communication techniques, and conflict resolution strategies. By the end of the course, participants will feel more confident and equipped to handle any difficult situation that may arise..

    What sets Xyz Training Group apart is our commitment to providing high-quality training at an affordable price. As one of the UKs largest dedicated training groups, we have the resources and expertise to deliver this course at over 50 centers nationwide. We understand that not all clients have the same training needs, which is why we offer the option for a dedicated course tailored specifically to their team. This ensures that the training is relevant and meets the unique needs of the group..

    At Xyz Training Group, we pride ourselves on our Lowest Price Guarantee. We believe that everyone should have access to top-quality training without breaking the bank. Thats why we offer the lowest price for our Dealing with Difficult People course compared to other training providers. Our guarantee ensures that clients get the best value for their money and can trust that they are receiving the highest quality training from industry experts..

    Dont let difficult people hold you back from achieving your goals. Enroll in Xyz Training Groups Dealing with Difficult People course and gain the skills and confidence to handle any challenging situation with ease. With our engaging and practical approach, nationwide availability, and Lowest Price Guarantee, theres no better choice for your training needs. Contact us today to book your spot and start your journey towards effective communication and conflict resolution..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

Get A Quote

Direct to your inbox!

For Dealing with Difficult People Training

Just some of our valued clients

  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image

Manage Your Own or Your Staff Training Better - Totally Free of Charge!

Training Management

Manage staff training. Manage attendees, courses, registration, skills matrices and set training reminders

Seamless Training Records

Permanent and seamless access to training records and certificates. Integrated with National Training Card

Historical Data

Pull up invoices, receipts, certificates, assessments and attendance feedback from trainers - everything at your fingertips.

Completely Free

Lifetime use of our intuitive training management system provided to you and your organisation completely free of charge.


Login Here

100% FREE of charge!

Xyz Training Group Ltd - HQ
25 Oakwood Centre, Downley Road, Havant PO9 2NP

e: info@xyz.co.uk
P: 023 9400 4050

Give us a call or drop by anytime, we welcome enquires and visits from both customers and partners alike. We've also got a great coffee machine if only we knew how to work it.

Our office is open 7.30am — 5.30pm weekdays.

An online chat service is also available outside of these hours and at weekends. Contact us online, by chat or by phone.