Dealing with Difficult People

Face-to-face Instructor Led Courses, Marketing and Sales, Customers

What Is Dealing with Difficult People Training?

Even a productive, apparently efficient business-unit can suffer from the results of unhealthy conflict. If an organisation is to be truly successful it must first learn to differentiate between healthy and unhealthy conflict, then learn to prevent and control unhealthy conflict. Although we cannot immediately change the way another person chooses to think, this course will show delegates how to use their influence to modify the behaviour of others.

Who Should Attend

Any person who requires the need to be trained in Dealing with Difficult People through the course of their normal working duties. This course is suitable for anyone working in the Customers arena or Marketing and Sales sector, pre-requisites may be required.

Course Agenda

- Recognising different styles and behaviours
- Identifying triggers
- Responding vs reacting
- Changing the script
- Rapport building skills
- Identifying 'Desired outcomes'
- Building new strategies
- Embracing conflict
- Separation of identity and behaviour.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Dealing with Difficult People course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Dealing with Difficult People training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Dealing with Difficult People open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Dealing with Difficult People General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Dealing with Difficult People courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Dealing with Difficult People Training Enquiry

eLearning Options
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Dealing with Difficult People
Part of our Customers range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Dealing with Difficult People Training Courses

Rated 4.4 / 5
*based on 122 client reviews.