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Managing Difficult and Demanding Customers Training Course | Xyz.co.uk
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Managing Difficult and Demanding Customers Book Online Courses From £POA Per Person + VAT
  • Course Duration : 1 Day
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Managing Difficult and Demanding Customers Training

About This Course

  • Managing difficult and demanding customers can be a challenging aspect of any business. These customers can be unpredictable, confrontational, and even hostile at times. However, with the right training, you can learn how to effectively handle these situations and turn them into positive experiences for both yourself and the customer. Thats where Xyz Training Groups Managing Difficult and Demanding Customers course comes in.
  • Why Managing Difficult Customers training?

  • This course is part of our Customers family of training courses, specifically designed to equip professionals with the necessary skills to handle difficult and demanding customers. It covers a wide range of topics such as conflict resolution, effective communication, and managing emotions in high-pressure situations. By enrolling in this course, youll gain valuable insights and techniques that will help you navigate through challenging customer interactions with confidence and ease.
  • Feel free to chat with us about Managing Difficult and Demanding Customers Training below or make an enquiry and speak with our dedicated support team.
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About Managing Difficult Customers Training

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    INFORMATION

    What is Managing Difficult and Demanding Customers Training? - Managing Difficult and Demanding Customers Training, also known as Managing Difficult Customers Training, is a specialized course designed for customer-facing personnel.

    This course equips participants with essential skills to handle challenging clients with a calm and positive approach.

    By understanding the underlying reasons for difficult behavior, delegates learn how to diffuse tense situations and respond professionally, without getting drawn into arguments. The training also covers strategies for dealing with various types of behavior, enabling participants to adapt their service style accordingly. It is a highly practical course, with ample opportunities for practice and interaction.

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    ATTENDEES

    Who is the course aimed At - Whether you work in retail, hospitality, or a corporate setting, the ability to effectively handle difficult and demanding customers is crucial for success. This course is designed for those who encounter challenging situations and individuals on a regular basis and need to learn the skills and techniques to navigate them successfully.

    From managing angry or upset customers to dealing with demanding or unreasonable requests, this training course equips professionals with the tools to handle any challenging customer interaction with confidence and composure. It is a must for anyone looking to improve their customer service skills and build stronger relationships with clients.

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    AGENDA

    Course Agenda - In this Managing Difficult and Demanding Customers training course, you will learn how to handle and diffuse verbal aggression and insults. We will also focus on keeping yourself in peak emotional and professional condition to effectively manage your responses. This includes engaging your professional brain and understanding how to handle different types of difficult customers, such as the arrogant, patronising, or persistent ones.

    Saying no can be challenging, especially in customer service. Thats why we will cover techniques on how to say no when you cant say yes. Additionally, we will discuss managing the extremes and knowing when and how to deal with unacceptable behaviour. This will help you maintain a professional and calm demeanor in any situation.

    During this course, we will also explore the importance of active listening and effective communication in managing difficult and demanding customers. You will learn how to identify and address underlying issues, and how to effectively communicate your solutions to the customer. This will help you build stronger relationships with your customers and improve overall customer satisfaction.

    By the end of this training, you will have a better understanding of how to handle difficult and demanding customers with confidence and professionalism. You will be equipped with practical techniques and strategies to effectively manage any challenging situation. Join us and take the first step towards becoming a master in managing difficult and demanding customers.

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    CERTIFICATION

    Course Accreditation - Upon successful completion of the Managing Difficult and Demanding Customers training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the candidate has completed the course and has gained valuable knowledge and skills in managing difficult customers. It also serves as a testament to the candidates commitment to providing excellent customer service.

    For members of the National Training Card, the accreditation gained from the Managing Difficult and Demanding Customers training course will be automatically added to their account. This means that the candidates training record will reflect their completion of the course and their newly acquired skills in handling challenging customer situations. This accreditation can also be used as evidence of continuous professional development and can enhance the candidates career prospects.

    The Managing Difficult and Demanding Customers training course is part of the Customers family of training courses offered by Xyz Training Group. This means that candidates who successfully complete this course will not only gain accreditation in managing difficult customers, but will also have the opportunity to further their knowledge and skills in other areas of customer service. This can make them more valuable and versatile employees, leading to potential career advancement opportunities.

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    JOINING

    Joining Instructions - The Managing Difficult and Demanding Customers training course is a one-day course with no pre-course requirements. Attendees should have some customer service experience. Photo ID is not required and candidates should wear business casual attire and comfortable shoes. No PPE or equipment is needed.

    The course is designed to equip participants with the necessary skills and strategies to handle difficult and demanding customers effectively. It covers topics such as communication techniques, conflict resolution, and managing emotions. The course is interactive and includes practical exercises and case studies.

    Candidates should be aware that the course may involve role-playing scenarios and group discussions. It is important to come with an open mind and a willingness to participate. The course is suitable for anyone who deals with customers, whether face-to-face or over the phone. It is also beneficial for managers and team leaders who want to improve their teams customer service skills.

    In summary, the Managing Difficult and Demanding Customers training course is a one-day course with no pre-course requirements or need for photo ID. Attendees should wear business casual attire and comfortable shoes. The course is interactive and suitable for anyone who deals with customers. Participants should come with an open mind and a willingness to participate in role-playing and group discussions.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

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    WHY XYZ

    Further Information - Managing difficult and demanding customers can be a challenging task for any business. Thats why enrolling on a Managing Difficult and Demanding Customers training course delivered by Xyz Training Group is a smart choice for both candidates and clients. With Xyz, you can expect top-notch training from one of the UKs largest dedicated training groups..

    Our course, part of the Customers family of training courses, is designed to equip you with the necessary skills and strategies to effectively handle difficult and demanding customers. Through interactive and engaging sessions, our experienced trainers will guide you on how to diffuse tense situations, manage emotions, and maintain professionalism..

    At Xyz Training Group, we understand that every business is unique. Thats why we offer the flexibility of either attending our open course at one of our 50+ centres or having a dedicated course set up specifically for your team. We want to ensure that our training meets your specific needs and objectives..

    But thats not all. We also offer our clients our unique Lowest Price Guarantee. This means that if you find a lower price for the same course, we will match it. With Xyz Training Group, you can be confident that you are getting the best value for your investment. So why wait Enrol on our Managing Difficult and Demanding Customers training course today and see the positive impact it will have on your business..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

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25 Oakwood Centre, Downley Road, Havant PO9 2NP

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P: 023 9400 4050

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