🎓 Open / Public Training Course Event

Classroom / face-to-face delivery, Professional Telephone Techniques, Wales and West Region

⭐ Starts
Mon 9th Sep 2019 ⭐

Professional Telephone Techniques
Swansea Venue
£220 Per Person
8 Places Available
Lowest Price Guaranteed

Why Book With Us?

All courses offered benefit from our unique Lowest Price Guarantee. Bookings are protected by the Xyz Customer Service Charter which provides security and peace of mind in the unlikely event that the training doesn't meet client expectations.

In order to receive a quote for this training course please start by completing our enquiry form below. A personalised quote and ways in which to book will then be supplied.

To avoid disappointment, we'll confirm that the course is going ahead as scheduled and that there is still space remaining for your required number of delegates before accepting your booking.

Course Information

An unhappy customer whose problem is solved professionally by a skilled telephone operator can be turned in to your most profitable advocate. The course teaches all those working with the telephone how to use listening techniques to understand their customers needs, how to control conversations through tried and tested call plans and how to regain control in explosive situations and diffuse anger.

Who Should Attend?

Any person who requires the need to be trained in Professional Telephone Techniques through the course of their normal working duties. This course is suitable for anyone working in the Telesales arena or Marketing and Sales sector.

Joining Instructions

Specific Professional Telephone Techniques joining instructions will be supplied to you (if appropriate) once your booking is confirmed. If, once confirmation has been received, you are in anyway unsure of what prerequisites or items you need to bring or provide, then your dedicated training manager or the trainer conducting your course will be able to confirm this with you. Contact numbers and ways to get in touch will be provided.

Course Agenda

- Create a professional image on the telephone
- Use phone communication to your advantage and be aware of its limitations
- Know the key stages of a call (answer;handover; conclude)
- Use your voice and language to sound professional
- Control a call and gain information
- Question and listen effectively
- Know the importance of checkback
- Sound professional in your voice and words
- Manage a difficult situation
- Learn the consequences of different customer service styles
- Use EASE to handle dissatisfaction
- Screen calls properly..

Training Venue

Specific venue information; which includes the full address, directions to the venue, public transport links, parking, refreshments, nearby hotels and whether or not food is provided will be supplied to confirmed bookings prior to the start of the course. Professional Telephone Techniques training is also available at training centres UK wide and on client premises (as required) provided minimum delegate numbers are achieved.

Training venue location and streetview links can be found at the top of this page.


Our Professional Telephone Techniques courses are accredited by the most recognised certificating body and supported by certification produced by XYZ Training Group - one of the UK's largest & most respected Marketing and Sales training companies..

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to as a matter of priority.

Get a Quote for this Professional Telephone Techniques Course Here
Starts 9th Sep 2019 in Swansea

Complete the form below in order to register your interest in this course. We will then send you a quote for this training. You are under no obligation to join this course simply by requesting a quote. Your place/s on this course will be reserved until we receive confirmation from the training centre that the course is definitely going ahead as scheduled. This is normally received within the hour (during normal office hours). Please complete all fields. We will not abuse your contact information, market to you in anyway or share your details with anyone.

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Professional Telephone Techniques
Part of our Telesales range of training courses

General Price Guide

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Professional Telephone Techniques Training Courses

Rated 4.4 / 5
*based on 102 client reviews.

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