ATTENDEES

Who is the course aimed At - The training is also suitable for managers and team leaders who need to effectively communicate with their team members through telephone conversations. It is essential for them to have a clear understanding of how to handle difficult and challenging phone calls, as well as how to build rapport and maintain a professional tone.

Additionally, Telephone Techniques is beneficial for businesses and organisations in any industry that value effective communication with their clients and stakeholders. By equipping their employees with these essential skills, they can enhance customer satisfaction and improve their overall professional image. Whether its a small start-up or a large corporation, this training is suitable for anyone who wants to elevate their telephone communication skills.

AGENDA

Course Agenda - Professional Telephone Techniques Training Course AgendaThis course will cover the following topics - Creating a professional image on the telephone - Utilizing phone communication to your advantage and understanding its limitations - Understanding the key stages of a call answering, handover, conclusion - Using your voice and language to sound professional - Controlling a call and gathering information effectively - Questioning and listening techniques for effective communication - The importance of checkbacks - Maintaining a professional tone in your voice and language - Managing difficult situations on the telephone - Understanding the impact of different customer service styles - Using the EASE method to handle customer dissatisfaction - Properly screening incoming calls.

By the end of this course, you will have developed the skills to confidently handle telephone conversations in a professional and effective manner.

Through interactive exercises and real-life scenarios, you will learn how to project a professional image, gather information efficiently, and handle difficult situations with ease.

Join us for this comprehensive Professional Telephone Techniques training course and enhance your communication skills for success in the telesales industry.

CERTIFICATION

Course Accreditation - Successful candidates of the Professional Telephone Techniques training course will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the candidate has completed the course and has gained valuable knowledge and skills in telephone techniques. It can be used to showcase their commitment to professional development and add to their CV.

In addition, candidates who are members of the National Training Card will have their accreditation automatically added to their account. This means that their certificate of attendance will be recognized and accepted by a wide range of employers and organizations. It also demonstrates their dedication to continuous learning and improvement in the field of telesales.

By successfully completing the Professional Telephone Techniques training course, candidates will gain a valuable accreditation that is recognized and respected in the industry. This will not only enhance their employability but also increase their confidence and competence in using telephone techniques effectively. With this accreditation, they will be equipped with the necessary skills to excel in their role and contribute to the success of their organization.

JOINING

Joining Instructions - The Professional Telephone Techniques training course lasts for one day. No pre-course requirements are needed. Photo ID is not required. Candidates should wear smart, professional attire.

No personal protective equipment or equipment is needed for the course. Other joining instructions will be provided upon booking.

The course is designed to improve telephone skills for telesales professionals. It covers topics such as effective communication, handling objections, and building rapport.

By the end of the course, candidates will have the necessary skills to handle phone calls confidently and professionally. They will also receive a certificate of completion, which can be used to showcase their commitment to continuous professional development.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - At Xyz Training Group, we understand the importance of effective communication in the world of telesales. Thats why we offer a Professional Telephone Techniques training course that is specifically designed to equip candidates with the skills they need to excel in this field. Whether you are an individual looking to enhance your own skills or a client with a group of employees, our course is the perfect choice for you..

Our training course covers a wide range of topics, including how to handle difficult customers, how to build rapport over the phone, and how to close a sale successfully. Our experienced trainers will guide you through interactive sessions and practical exercises, ensuring that you not only learn the theory but also apply it in real-life scenarios. By the end of the course, you will feel confident and equipped to handle any telephone sales situation..

At Xyz Training Group, we pride ourselves on being one of the largest dedicated training groups in the UK. With over 50 centres nationwide, we offer our Professional Telephone Techniques course as an open course or as a dedicated course for clients. This means you can choose the option that best suits your needs and schedule. And with our Lowest Price Guarantee, you can trust that you are getting the best value for your money..

Dont miss out on the opportunity to improve your telesales skills and take your career to the next level. Enrol on our Professional Telephone Techniques training course today and see the difference it can make in your performance. With Xyz Training Group, you can be sure that you are receiving top-notch training from industry experts, at a convenient location and at the best price. Contact us now to book your spot!.

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System