Professional Telephone Techniques
Professional Telephone Techniques Training is brought to you by XYZ Training Group, one of the country's largest provider of Telesales related training courses.
UK Wide Delivery
We have 0 different Professional Telephone Techniques course types to choose from, the majority of which are available as open courses (public training events). All courses are available on-site, at client premises at any location UK wide.
Why Professional Telephone Techniques training is importantAn unhappy customer whose problem is solved professionally by a skilled telephone operator can be turned in to your most profitable advocate. The course teaches all those working with the telephone how to use listening techniques to understand their customers needs, how to control conversations through tried and tested call plans and how to regain control in explosive situations and diffuse anger.
Over the past year, we have had the pleasure in delivering training to more than 1100 delegates across a wide range of Professional Telephone Techniques related subjects. Please choose from one of the courses below or contact us here to find out how we can help you with your next Professional Telephone Techniques training requirement.