Advanced Telesales Training

What Is Advanced Telesales Training?

Many staff get into comfortable habits on the phone and stop pushing themselves. All salespeople that use the phone can constantly improve and this event shows the secrets and strategies of experience telemarketers and telemarketing managers.

Who Should Attend

This course is suitable for field sales people, telesales operatives looking to improve their results and customer service representatives moving into sales.

Course Agenda

- Non-verbal ways of persuasion
- The critical first 7 seconds
- Persistence pays: how to stay with the chase without aggravating
- Motivating yourself to attain the bigger goals
- Alternative methods of obtaining the order
- Projecting your personality
- Smoothing the performance curve
- Sophisticated technique for getting to the decision maker
- Handling the gatekeepers
- Qualifying the appointment: reducing no-shows
- Using voicemail to your advantage
- Negotiating the win-win.

Venue

Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.

Accreditation

The Advanced Telesales course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.