Managing Difficult Situations on the Telephone

COURSE CALENDAR
Face-to-face Instructor Led Courses, Marketing and Sales, Telesales

What Is Managing Difficult Situations on the Telephone Training?

This course is designed to help delegates reduce resistance and potential conflict when they are talking to people on the telephone. Delegates will learn how they can use these situations to their advantage to develop their relationship with a customer and control situations in order to achieve a positive outcome whilst on the phone. By the end of the session delegates will be able to understand the causes of difficult behaviour. Learn how not to take things personally. Understand different personalities types. How to avoid getting into an argument. Handle and defuse verbal aggression. Develop ways to deal with difficult people. Understand different types of behaviour. Understand verbal and non verbal behavior and its impact. Develop assertiveness to reach a win win situation. Things you do not do when using the phone.

Who Should Attend

This course will be of particular value to managers, supervisors, customer service staff, front line and call centre staff.

Course Agenda

- The Managing Difficult Situations on the Telephone course agenda is changes frequently and can be dependant upon the delegates application. Please make your enquiry first and the agenda and specific joining instructions will be sent to you on return.

Venue

Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.

Accreditation

The Managing Difficult Situations on the Telephone course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Marketing and Sales training organisations.

Open Courses & Public Events

Our Managing Difficult Situations on the Telephone training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Managing Difficult Situations on the Telephone open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Managing Difficult Situations on the Telephone General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Managing Difficult Situations on the Telephone courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Managing Difficult Situations on the Telephone Training Enquiry



eLearning Options
eLearning Currently Unavailable
Managing Difficult Situations on the Telephone
Part of our Telesales range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Managing Difficult Situations on the Telephone Training Courses

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