ATTENDEES

Who is the course aimed At - The Negotiating & Closing on the Telephone also called Telesales course is designed for professionals who are involved in sales, whether it be as a primary role or as a secondary responsibility. This includes but is not limited to sales executives, account managers, and business development managers. The course is also ideal for anyone looking to improve their communication and negotiation skills in order to achieve success in telephone sales.

Telesales is a crucial aspect of many businesses, making this course relevant for a variety of industries and occupations. The course is particularly suited for those in the service industry, including customer service representatives and call center agents, as well as those in the retail industry, such as sales associates. Regardless of the specific occupation, anyone who wishes to excel in telephone sales will benefit from the strategies and techniques taught in this course.

Given the increasing reliance on technology, the course is also relevant for professionals who utilize virtual communication tools, such as video conferencing or webinars, to conduct sales. This may include consultants, trainers, and freelancers who offer their services remotely. Essentially, anyone who is responsible for conducting negotiations and closing deals over the phone will find value in this course.

AGENDA

Course Agenda - Negotiating & Closing on the Telephone Training Course Agenda

In this training course, you will learn the essential skills and techniques for negotiating and closing deals over the telephone. We will cover the entire process from building rapport to sealing the deal, equipping you with the necessary tools to become a successful telesales professional.

The course will begin with an overview of the telesales industry and the importance of effective negotiation and closing techniques. We will then dive into the specific strategies for building rapport and establishing trust with potential clients over the phone. You will also learn how to identify and overcome objections, as well as how to effectively communicate the value of your product or service.

Next, we will focus on the art of negotiation, including how to set objectives, create win-win situations, and handle difficult situations. You will also learn how to use persuasive language and active listening skills to reach mutually beneficial agreements with clients. Finally, we will explore different closing techniques and how to confidently ask for the sale. . By the end of this course, you will have a comprehensive understanding of the telesales process and the skills needed to successfully negotiate and close deals over the phone. You will also have the opportunity to practice these skills through interactive exercises and role-playing scenarios. Join us and take your telesales career to the next level!

CERTIFICATION

Course Accreditation - Upon successful completion of the Negotiating & Closing on the Telephone training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as a recognition of their participation and completion of the course. It can be used to showcase their commitment to professional development and enhance their resume.

For National Training Card members, the accreditation for the Negotiating & Closing on the Telephone course will be automatically added to their account. This means that their achievement will be recognized and recorded by a highly reputable and widely recognized training organization. This can further enhance their professional credibility and increase their chances of career advancement.

The accreditation for the Negotiating & Closing on the Telephone course is a valuable asset for both individuals and organizations. It demonstrates a high level of knowledge and skills in telesales, specifically in negotiating and closing deals over the telephone. This can lead to increased sales and revenue for businesses, and improved job performance and career opportunities for individuals.

JOINING

Joining Instructions - The duration of the Negotiating & Closing on the Telephone training course is typically one day.

The pre-course requirements for this course are minimal, as it is designed for individuals who are new to telesales or looking to improve their skills.

Photo ID is not required for this course, but candidates may be asked to provide identification for registration purposes.

Candidates are advised to wear comfortable and professional attire, such as business casual or a suit, to make a good impression during role-playing exercises.There is no need for candidates to bring or wear any personal protective equipment PPE or other types of equipment or clothing for this course.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Are you tired of losing sales on the telephone Do you struggle to negotiate and close deals over the phone Look no further than Xyz Training Groups Negotiating & Closing on the Telephone course. With our expert trainers and proven techniques, youll become a master at telesales in no time..

Our course is tailored specifically for those looking to improve their telesales skills. Whether youre a candidate looking to advance your career or a client with a team in need of training, our course is perfect for you. We understand the unique challenges of negotiating and closing deals on the telephone and our course is designed to address them..

At Xyz Training Group, we pride ourselves on being one of the largest dedicated training groups in the UK. With over 50 centres across the country, we make it easy for you to access our courses. And if you have a group of people in need of training, we can set up a dedicated course just for you. We are committed to providing the highest quality training to our clients..

But what sets us apart from other training providers is our Lowest Price Guarantee. We believe that high-quality training should be accessible to everyone, which is why we offer the lowest prices in the market. So why wait Enrol on our Negotiating & Closing on the Telephone course today and see the difference it can make for you and your team..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System