Outbound Telephone Sales

Face-to-face Instructor Led Courses, Marketing and Sales, Telesales

What Is Outbound Telephone Sales Training?

The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and put into practice, with simulated role-play, up-to-date techniques required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. By the end of the course delegates will be able to understand and describe the sales process (cycle). Describe and use a simple telesales structure. Recognise and respond to buying signals. Use simple communication skills to gather information and gain commitment. Describe the structure for overcoming objections. Enhance their company's image by dealing professionally with incoming calls. Understand the importance of relationship selling on the phone. Ask for an appointment with confidence. Understand the difference between selling an appointment and selling a product or service on the phone.

Who Should Attend

Employees who make appointments or discuss business opportunities with customers on the phone.

Course Agenda

- Delegates will take a more confident and assertive approach to each sales call
- This course will enable each delegate to become more effective in their sales role
-The importance of effective listening is stressed.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Outbound Telephone Sales course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Outbound Telephone Sales General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Outbound Telephone Sales courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Outbound Telephone Sales Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Outbound Telephone Sales
Part of our Telesales range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Outbound Telephone Sales Training Courses

Rated 4.4 / 5
*based on 126 client reviews.