Selling on the Telephone

Face-to-face Instructor Led Courses, Marketing and Sales, Telesales

What Is Selling on the Telephone Training?

Delegates will come away with proven systems to help increase the amount of business generated by telesales or telemarketing. Even the most reluctant salesperson will gain confidence and knowledge whether to make calls themselves or to retain someone to do it for them.

Who Should Attend

Staff that are new to sales - Secretaries and PAs - Customer service staff - Managers in a client-facing role.

Course Agenda

- Why people buy
- Secrets to creating a good first impression
- Better planning and preparation for calls
- Classic strategies to reach the decision-maker
- Turn more enquiries into sales
- Structuring calls
- Listening and active listening
- Handling all objections
- Types and leverage of questions
- Dealing with the fear of calling
- Matching features to benefits
- Voice and presentation
- Commissioning outsource telemarketing companies
- Measurement and improvement systems.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Selling on the Telephone course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Selling on the Telephone General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Selling on the Telephone courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Selling on the Telephone Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Selling on the Telephone
Part of our Telesales range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Selling on the Telephone Training Courses

Rated 4.4 / 5
*based on 127 client reviews.