Telesales Techniques

Face-to-face Instructor Led Courses, Marketing and Sales, Telesales

What Is Telesales Techniques Training?

Introduction to the Fundamentals of Communication. Questioning skills. Listening skills. Mixed messages. The power of vocal tone - how just 6 words tells you more than 40 things. Directing the Conversation. Dealing with Complaints, Objections and Nos Features. Advantages and Benefits Structure of the Sales call.

Who Should Attend

Telesales, telemarketing, lead generation individuals and teams.

Course Agenda

- The Telesales Techniques course agenda is changes frequently and can be dependant upon the delegates application. Please make your enquiry first and the agenda and specific joining instructions will be sent to you on return.


Telesales Techniques training is available at training centres UK wide, using a virtual classroom with a live tutor or on client premises (as required) provided minimum delegate numbers are achieved. Parking, public transport links and refreshments vary from centre to centre and these will be confirmed to you prior to your enrolment on any course.


The Telesales Techniques course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Telesales Techniques General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Telesales Techniques courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Telesales Techniques Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Telesales Techniques
Part of our Telesales range of training courses

Course Information

  • Course Duration 2 days
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Telesales Techniques Training Courses

Rated 4.2 / 5
*based on 100 client reviews.