Introduction to the Fundamentals of Communication. Questioning skills. Listening skills. Mixed messages. The power of vocal tone - how just 6 words tells you more than 40 things. Directing the Conversation. Dealing with Complaints, Objections and Nos Features. Advantages and Benefits Structure of the Sales call.
Who Should Attend
Telesales, telemarketing, lead generation individuals and teams.
- The Telesales Techniques course agenda is changes frequently and can be dependant upon the delegates application. Please make your enquiry first and the agenda and specific joining instructions will be sent to you on return.
Telesales Techniques training is available at training centres UK wide, and on client premises (as required) provided minimum delegate numbers are achieved. Parking, public transport links and refreshments vary from centre to centre and these will be confirmed to you prior to your enrolment on any course.
The Telesales Techniques course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Marketing and Sales training organisations.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Telesales Techniques General Enquiry Here
Complete the form below and we'll send you some training options and a quote for training by return. Please only use this form if you are interested in Telesales Techniques courses. For all other enquiries, please use the general contact page or call us on 0844 335 8882.